The Angel Mystic Ltd strives to maintain the highest standards of decency, fairness and integrity in all we do. Likewise, we are dedicated to protecting our consumers and online visitors.
Your personal data is any information relating to you from which you can be identified.
This policy sets out:
- how we will process any personal data that we collect from you and what it will be used for,
- the information that you are entitled to receive from us when we collect your personal data and
- your rights under the General Data Protection Regulation (GDPR) in connection with the way we handle your personal data.
You can choose not to give personal data. We may need to collect personal data by law, or under the terms of a contract and/or relationship that we have with you. If you choose not to give us this personal data, it may delay or prevent us from meeting our obligations. It may also mean that we cannot perform services so we cancel a product or service you have with us.
- Our Promise to You
- To keep your personal data safe and only process it on valid legal basis
- To keep our records up to date and delete or correct inaccurate personal data
- Not to keep your personal data after the purpose has ended
- Not to sell your personal data
- To give you ways to manage and review your marketing choices at any time
- Who We Are
You can contact The Angel Mystic Ltd via our Registered address:
The Angel Mystic Ltd
74 Duke Street
Barrow In Furness
or by email to email@example.com
Information Commissioners Office Reference Number: ZA370915
- Legal Basis for Processing your Personal Data
We need to have a proper reason under The Data Protection Act 2018, whenever we process your personal data ourselves or share it with others. These reasons are:
- To fulfil a contract we have with you or to take steps at your request prior to entering into a contract with you, or
- When it is our legal duty, or
- When it is in our legitimate interest or the legitimate interest of a third party except where such interests are overridden by your interests or your fundamental rights or freedoms, or
- When you consent to it.
A legitimate interest is when we have a business or commercial reason to process your personal data, but this must not unfairly go against your rights. If we rely on our legitimate interest, we will tell you what that is.
In the section below this one is a list of all the ways that we may process your personal data, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.
Unless we have your explicit consent to do so, we will not process special categories of personal data revealing any of the following: racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health, sex life or sexual orientation.
- Information we collect and how we collect it
We may collect personal data from you in the following ways:
- when you make an enquiry or register your interest on our website
- when you contact us in person, over the telephone, by email or by post
- at the point of purchasing product or service from us
- when you apply for our products and services
- in customer surveys
- if you take part in our surveys or promotions
- when you use our services
- payment and transaction data
- at the point of purchasing product or service from you
We may collect your personal data from third parties we work with including:
- Anyone that introduces you to us
- Credit reference agencies
- Social networks
- Public information sources such as Companies House
- Agents working on our behalf
- Market researchers
- Government and law enforcement agencies.
The type of information we may ask you to provide about yourself and therefore collect includes, but is not limited to:
- Contact Details: Name, address, contact telephone number (mobile and landline), e-mail address,
- The services and products you are interested in
- Locational Data we get about where you are, such as may come from your mobile phone or the address where you connect a computer to the internet
- Behavioural Details about how you use our products and services
- Communications: What we learn about you from letters, emails and conversations between us
- Social Relationships: What we learn about your family, friends and other relationships from conversations between you and us
- Usage Data: Other data about how you use our products and services
You can however at any time tell us to change or remove any personal data or to stop or restrict the processing of your personal data.
- How we use your Personal Data
We may use the personal data collected/provided by you as follows:
- To ensure that content from our website is displayed in the most effective way for you and for your computer/device
- To respond to your enquiry
- To send you information about similar products and services
- To process and manage the sale and/or purchase of service and products
- To notify you about changes to our service
- To carry out analysis to make improvements to our website and/or services
- To measure or understand the effectiveness of advertising we deliver to you and others
- To carry out agreements which have arisen from any contracts entered between you and us – for example your purchase of products or services from us
- To monitor customer satisfaction (including processing customer satisfaction surveys)
- To keep our records up to date
- To develop and manage products and services, and what we charge for them
- To define types of customers for new products or services
- To test new products
- To develop and carry out marketing activities
- To study how our customers use our products and services
- To develop and manage our brands
- To make and manage customer payments
- To collect and recover money that is owed to us
- To comply with laws and regulations that apply to us
- To detect, investigate, report, and seek to prevent financial crime and fraud
- To manage risk for us and our customers
- To respond to complaints and seek to resolve them
- To run our business in an efficient and proper way – this includes managing our financial position, business capability, planning, communications, corporate governance, and audit
Where we have stated above that our grounds are that we have your consent, we will understand your consent to have been given when you expressly accept these terms. You can withhold or withdraw your consent at any time using the contact details for us in this policy.
- Sharing your Personal Data
We may disclose your personal data to third parties in certain circumstances but we will not sell, rent or trade your personal data.
Where relevant, we may give third party providers who supply services to us, or who process personal data on our behalf, access to your personal data in order to help us to process it for the purposes set out above. When doing so, we will ask them to confirm that their security measures are adequate to protect your personal data.
Within the purposes set out above we may share your personal data with the following third parties:
- We may disclose your personal data to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our contracts with you; or to protect our rights, property, or our safety and/or the safety of our customers, or others.
- We may need to confirm your identity before we provide products or services to you or your business. We may also share your personal information as needed to help detect fraud and money-laundering risks. We may use solicitors and other advisers for these purposes. We may allow law enforcement agencies to access your personal data. This is to support their duty to detect, investigate, prevent and prosecute crime.
- We may disclose your personal data to third parties in the event that we sell any of our business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets. If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
- How we use your information to make automated decisions
We sometimes use systems to make automated decisions based on personal data we have – or are allowed to collect from others – about you. This helps us to make sure our decisions are quick, fair, efficient and correct, based on what we know. These automated decisions can affect the products, services or features we may offer you now or in the future, or the price that we charge you for them.
Here are the types of automated decision we make:
- Tailoring products and services
- Based on information collected from our website
- Protecting your information
We will seek to keep your personal data secure by taking appropriate technical and organisational measures against unauthorised or unlawful processing and against accidental loss, destruction or damage.
Only authorised personnel and third parties will have access to your personal data.
We will retain your personal data for no longer than the period of time needed for the purposes that we collected the data and for as long as we have legal grounds to retain it. There is no fixed period after which all record of your personal data will be deleted as this will depend on the circumstances and the purposes of the processing but we will take steps and maintain policies to keep retention under proper review. We will not seek your consent before deleting any personal data.
- Your Right of access to your Personal Data
You have the right to access your personal data including us providing to you, a copy (which may be in electronic form) of any of your personal data that we are holding or using (referred to as “processing”) or that third parties are processing on our behalf.
We will also provide to you, if you request it, the following information:
- the purposes of the processing;
- the recipients or categories of recipient to whom the personal data have been or will be disclosed, including recipients in countries outside the UK or international organisations;
- if the personal data was not collected from you, any information available to us as to the source of it;
Requests for this information or a copy of your personal data should be in writing, enclosing proof of identification such as a copy of your passport, driving licence or other documentation confirming your name and address (for example a utility bill) to our registered address:
The Angel Mystic Ltd
74 Duke Street
Barrow In Furness
or by email to firstname.lastname@example.org
- Your Right to Removal or Correction of Personal Data and to Restriction of Processing
You have the following rights under GDPR:
- • a right to request us to correct inaccurate or incomplete data (“Right to rectification”)
- • a right to request us to delete any of your personal data
- • a right to request us to stop or to restrict any aspect of the processing of your personal data. In certain circumstances we may wish to continue and if GDPR allows us to do so we will inform you of our grounds (“Right to restriction of processing”)
In each case we will tell you what action we are taking and we will also notify any third party to whom the data has been disclosed.
The Angel Mystic Ltd recognises and will follow the lawful basis for processing data.
However, an individual always has the right to object to processing for the purposes of direct marketing, whatever lawful basis applies.
- Your Right to Data Portability
You have the right to receive from us the personal data that you have given us in a structured, commonly used and machine-readable format (“Right to data portability”) and/or to have the data sent by us directly to another party. Please note that this right only applies in certain circumstances, which is when we held the data on grounds of your consent or to perform a contract with you or for steps preparatory to such a contract and we were processing that data by automated means.
- Your Right to Complain to the Regulator
Please let us know if you are unhappy with how we have processed your personal data. You can contact us by writing to The Angel Mystic Ltd at the address given above.
You have the right to lodge a complaint with the Information Commissioners Office (ICO) which is the UK supervisory authority for the processing of personal data. Further details are available on the ICO’s website.
- Enquiries and to Exercise your Rights
If you have any questions, or want more details about how we process your personal data, or if you wish to exercise any of your rights you can contact us on the contact details on our website or by writing to The Angel Mystic Ltd at the address given above.